This Privacy Policy ("Policy") sets out the basis on which ProjectSG Group Pte. Ltd. ("we", "us", or "our") may collect, use, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act ("PDPA"). This Policy applies to personal data in our possession or under our control, including personal data held by organizations we have engaged to collect, use, disclose, or process personal data for our purposes.
1. Personal Data
1.1 As used in this Policy:
- "Customer" refers to an individual who (a) has contacted us through any means to inquire about goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of goods or services.
- "Personal data" refers to data, whether true or not, about a customer who can be identified: (a) from that data, or (b) from that data and other information to which we have or are likely to have access.
1.2 Depending on the nature of your interaction with us, examples of personal data we may collect include:
- Name and identification information (e.g., NRIC number)
- Contact information (e.g., address, email, phone number)
- Nationality, gender, date of birth, marital status
- Photographs, audio-visual information
- Employment and financial information (e.g., credit card or bank account details)
2. Collection, Use, and Disclosure of Personal Data
2.1 We generally do not collect personal data unless:
- (a) It is provided voluntarily by you or an authorized representative after (i) being notified of the purpose of collection, and (ii) giving written consent for collection and use; or
- (b) Collection and use without consent is permitted or required by the PDPA or other laws.
2.2 We may collect and use your personal data for the following purposes:
- (a) Performing obligations in connection with the provision of goods and services
- (b) Verifying your identity
- (c) Responding to queries, requests, complaints, and feedback
- (d) Managing your relationship with us
- (e) Processing payments or credit transactions
- (f) Sending marketing information, event notifications, promotions, etc.
- (g) Complying with laws, regulations, or assisting in investigations by authorities
- (h) Other purposes for which you have provided the information
- (i) Disclosing to third parties (e.g., service providers, governmental authorities) for the above purposes
- (j) Any other incidental business purposes
2.3 We may disclose your personal data:
- (a) As required to perform obligations in connection with the goods or services requested by you; or
- (b) To third-party service providers, agents, and organizations performing functions listed above.
2.4 The purposes listed above may continue to apply even after your relationship with us ends for a reasonable period thereafter.
3. Withdrawing Your Consent
3.1 You may withdraw your consent to the collection, use, and disclosure of your personal data by submitting a written request to our Data Protection Officer at the contact details below.
3.2 Upon receiving your written request, we may need reasonable time (depending on the complexity and impact on our relationship) to process your request and notify you of the consequences.
3.3 Withdrawing consent may affect our ability to provide goods or services, and we will inform you of the impact before processing your request.
3.4 Withdrawing consent does not affect our right to continue to collect, use, and disclose personal data where permitted or required by law.
4. Access to and Correction of Personal Data
4.1 You may request access to a copy of the personal data we hold about you or request corrections to the data by contacting our Data Protection Officer.
4.2 A reasonable fee may be charged for access requests. We will inform you of the fee before processing your request.
4.3 We will respond as soon as reasonably possible. If we cannot respond within 30 days, we will notify you of the extended timeframe.
5. Protection of Personal Data
5.1 We take appropriate measures to safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, and disposal. This includes using antivirus protection, encryption, and privacy filters.
5.2 While we strive to protect your personal data, no transmission over the internet or method of electronic storage is completely secure. We continuously review and enhance our security measures.
6. Accuracy of Personal Data
6.1 We rely on the personal data provided by you or your authorized representative. Please inform us of any changes to your personal data to ensure it remains current, complete, and accurate.
7. Retention of Personal Data
7.1 We may retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7.2 We will cease to retain your personal data when it is no longer necessary for the purposes it was collected, and we will remove identifying details if no longer required for legal or business purposes.
8. Transfers of Personal Data Outside Singapore
8.1 We generally do not transfer your personal data to countries outside of Singapore. However, if this occurs, we will obtain your consent and ensure that your data is protected to the same standard as under the PDPA.
9. Data Protection Officer
9.1 If you have any questions or requests regarding your personal data, please contact our Data Protection Officer at:
Email: dpo@project.sg
10. Effect of Policy and Changes to Policy
10.1 This Policy applies alongside any other agreements or consent clauses relating to the collection, use, and disclosure of your personal data.
10.2 We may revise this Policy from time to time without prior notice. The updated Policy will be posted with the effective date, and your continued use of our services constitutes acceptance of the changes.
